24/7 Australian Support

Always Australian. Always there.

What it means

No overseas call centres or automated messaging services. When we say people first, we mean it. When you need IT support, you’ll talk to a real person who can understand you.

Worried about a potential data breach? No problem, we're here to help. Any It issues you have, our engineers are here to help you and provide a solution as quickly as possible.

Why it’s important

Because when you need IT support, you need it now. Not in 3 – 5 working days, but now. When something doesn’t work the way you expect it to, you need it sorted so your business can keep doing what it does. At P1, our managed IT services also include 24/7 IT support so you're in safe hands when you choose us as your technology partner.

The lowdown

At P1 Technology, you get direct access to our technicians during business hours and can even arrange access after hours and weekends if you need it. And if you need ongoing 24/7 support, we have a Network Operations Centre (NOC) who will be available on demand.

When it comes to product support, we use all Australian providers and in most cases they’re small, which means they’re easy to get hold of and care as much about customer service as we do. We never want you to feel like you’re talking to a telco provider – when you partner with us, you’ll feel like you’re talking to someone who cares (because we do), who will get back to you when they say they will (because we care) and someone you can contact with follow up questions whenever you need to (because we’ll remember who you are).